1. What Data We Collect
When you contact us or place an order, we may collect the following personal data:
- Full name and contact details (phone number, email address)
- WhatsApp conversation history related to your order or consultation
- Medical information provided voluntarily as part of your evaluation
- Order and payment records
- Delivery address (where applicable)
2. Lawful Basis for Processing
We process your personal data under the following lawful bases as defined by GDPR Article 6:
- Contract performance — to process and fulfil your order
- Legitimate interests — to maintain records and provide customer support
- Legal obligation — to comply with applicable laws and regulations
- Consent — where you have explicitly agreed to receive communications
3. How We Use Your Data
- To process and fulfil your order
- To communicate about your protocol and delivery
- To maintain clinical records as required by applicable regulations
- To improve our services and user experience
4. Data Retention
We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Medical and order records are typically retained for a minimum of 7 years in compliance with Spanish and EU regulations.
5. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of your data
- Right of rectification — correct inaccurate data
- Right of erasure — request deletion where no legal obligation applies
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a structured format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, contact us via contact@infinitylabpeptides.co. We will respond within 30 days.
6. Third Parties & Data Sharing
We do not sell your personal data. We may share data only with trusted third parties strictly necessary to fulfil your order (e.g., delivery providers), and only under appropriate data processing agreements.
7. Cookies
Our website does not currently use tracking cookies. Basic technical cookies may be used to ensure website functionality and are not used for advertising or profiling.
8. Contact & Complaints
For any privacy-related queries, contact us at contact@infinitylabpeptides.co. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.
Last updated: June 2025.